The United Nations e-Government Survey 2008 presents a comparative assessment of the 192 United Nations Member States’ response to the ever-pressing demands of citizens and businesses for quality government services and products.
In the most important index... the web measure index (see below) Israel got only 0.6756. The United Arab Emirates (0.7157) had the highest web measure index in the region. The Ministry of Labour is an excellent http://www.mol.gov.ae/ example of a one-stop shop. The site provides transactional features such as, payment by credit card, the online submission of forms and permits, the creation of personal accounts and has a time frame by which to respond to e-mails and online queries, and is one of the few sites that has an electronic signature.
Stage I - Emerging: A government’s online presence is mainly comprised of a web page and/or an official website; links to ministries or departments of education, health, social welfare, labour and finance may/may not exist. Much of the information is static and there is little interaction with citizens.
Stage II - Enhanced: Governments provide more information on public policy and governance. They have created links to archived information that is easily accessible to citizens, as for instance, documents, forms, reports, laws and regulations, and newsletters.
Stage III - Interactive: Governments deliver online services such as downloadable forms for tax payments and applications for license renewals. In addition, the beginnings of an interactive portal or website with services to enhance the convenience of citizens are evident.
Stage IV - Transactional: Governments begin to transform themselves by introducing two-way interactions between ‘citizen and government’. It includes options for paying taxes, applying for ID cards, birth certificates, passports and license renewals, as well as other similar G to C interactions, and allows the citizen to access these services online 24/7. All transactions are conducted online.
Stage V - Connected: Governments transform themselves into a connected entity that responds to the needs of its citizens by developing an integrated back office infrastructure. This is the most sophisticated level of online e-government initiatives and is characterized by:
1. Horizontal connections (among government agencies)
2. Vertical connections (central and local government agencies)
3. Infrastructure connections (interoperability issues)
4. Connections between governments and citizens
5. Connections among stakeholders (government, private sector, academic
institutions, NGOs and civil society).
Stage II - Enhanced: Governments provide more information on public policy and governance. They have created links to archived information that is easily accessible to citizens, as for instance, documents, forms, reports, laws and regulations, and newsletters.
Stage III - Interactive: Governments deliver online services such as downloadable forms for tax payments and applications for license renewals. In addition, the beginnings of an interactive portal or website with services to enhance the convenience of citizens are evident.
Stage IV - Transactional: Governments begin to transform themselves by introducing two-way interactions between ‘citizen and government’. It includes options for paying taxes, applying for ID cards, birth certificates, passports and license renewals, as well as other similar G to C interactions, and allows the citizen to access these services online 24/7. All transactions are conducted online.
Stage V - Connected: Governments transform themselves into a connected entity that responds to the needs of its citizens by developing an integrated back office infrastructure. This is the most sophisticated level of online e-government initiatives and is characterized by:
1. Horizontal connections (among government agencies)
2. Vertical connections (central and local government agencies)
3. Infrastructure connections (interoperability issues)
4. Connections between governments and citizens
5. Connections among stakeholders (government, private sector, academic
institutions, NGOs and civil society).
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Another important study at Brown University and the Brookings Institute evaluates egov sites for the presence of various features dealing with information availability, service delivery and public access. Using adetailed analysis of 1,667 national government websites in 198 nations around the world undertaken in Summer 2008. Features assessed included the name of the nation, region of the world and having the following features: online publications, online database, audio clips, video clips, non-native languages or foreign language translation, commercial advertising, premium fees, user payments, disability access, privacy policy, security features, presence of online services, number of different services, digital signatures, credit card payments, email address, comment form, automatic email updates, website personalization, personal digital assistant (PDA) access and an English version of the website.
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The study can be downloaded here
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