important term is the hebrew HATMAA (does not have a translation)

1    Some definitions:

·       Training, assimilation, implementation, rollout,etc: are change management processes.

·       Change management  that helps users change working processes.

·       HATMAA: is the measurement of the change process success.

2

5How many systems has IT created (last 15 years) that do the same function?

      How can I re-use ??? 

     Our recommendation is to do an ASSET inventory (applications).

     Then an assessment:

·       what we can use as services (SOA)

·       what we can get to work as is but BETTER (HATMAA)

An assessment will show what applications have high HATMAA and which do not

•      LOW HATMAA need special tools and re-training

•      HIGH HATMAA need tool for constant reinforcement